INNOVTRIN
Frequently Asked Questions
Find answers to common questions about product selection, customization and ordering.
How do I choose the right product?
Tell us the application, connection size, medium, operating pressure and temperature. Include the model number or a product photo if available so our team can review your requirements.
What information should I provide for a quotation?
Please provide the product model or specifications, quantity, delivery destination and any packaging or customization requirements.
Can I request customized products?
Contact our team to discuss changes to product specifications, branding or packaging. Feasibility, minimum order quantities and costs need to be confirmed for each project.
What is the minimum order quantity?
Please contact us with your selected model and quantity. Minimum order requirements depend on the product and any customization involved.
Can I request a sample?
Please ask our team about sample availability for your selected model. Sample charges, shipping costs and timing will be confirmed before an order is arranged.
How long does production take?
Lead time needs to be confirmed for your order based on the product, quantity, customization and production schedule. Please tell us your required delivery date when requesting a quotation.
How can I obtain specifications or installation instructions?
Send us the product model or a clear photo and tell us which information you need. Our team can confirm the availability of the relevant documents.
How are shipping and payment arranged?
Shipping options, freight charges and payment terms are confirmed during the quotation and order process. Please provide your destination and any delivery requirements.